LEGAL
Service Policies
These policies explain what customers can expect before, during and after receiving services from Elysia Hair & Nail Salon.
By confirming an appointment or allowing a service to begin, you acknowledge that you have reviewed and accepted the policies relevant to your service.
Last updated:
July 25, 2026
1. Consultations and Service Planning
Every service begins with a conversation about your goals, current condition, maintenance routine and expected result.
Please provide accurate information about:
Previous color or chemical services
Hair extensions
At-home treatments
Allergies or sensitivities
Scalp, skin or nail concerns
Products that may affect the requested service
Our team may recommend a different service, additional treatment or a later appointment when the requested result may not be suitable or safely achievable in one visit.
Inspiration images are welcome, but they are references rather than guarantees of an identical result.
2. Pricing
Website prices are estimates or starting prices.
Final pricing may vary based on:
Hair length and density
Current hair or nail condition
Previous treatments
Product and material usage
Time required, service complexity and additional work requested during the appointment
Your stylist or service provider will explain the recommended plan and estimated price before beginning.
If the service plan needs to change substantially during the appointment, we will discuss the change with you before continuing.
3. Appointments and Walk-Ins
Appointments may be requested by phone, WhatsApp or another contact method offered by the salon.
An appointment is not confirmed until the salon accepts the requested date, time and service.
Walk-ins are welcome when availability allows, but service cannot be guaranteed without a confirmed appointment.
Calling ahead is strongly recommended for:
Hair color
Perms, straightening and smoothing
Hair extensions
Event makeup and longer or multi-step services
4. Late Arrivals, Changes and Missed Appointments
Please contact us as soon as possible if you need to cancel, reschedule or expect to arrive late.
Late arrivals may require us to:
Shorten or modify the requested service
Assign another available team member
Reschedule the appointment
Repeated late cancellations or missed appointments may result in a deposit requirement or limits on future appointment availability.
Any applicable cancellation charge or deposit condition will be disclosed before the appointment is confirmed.
5. Deposits and Payment
Long, high-cost or specially prepared services may require a deposit.
When a deposit is required, the salon will explain:
The deposit amount and when it must be paid
Whether it is transferable and the cancellation deadline
When the deposit may be retained
Payment for completed services is due before leaving the salon.
We accept the payment methods displayed at the salon. Customers are responsible for confirming prices before approving additional services or add-ons.
6. Color, Chemical and Extension Services
Color, perm, straightening, smoothing and extension services may require an in-person consultation, strand test, patch test or service history review.
Please disclose previous chemical treatments, box dye, henna, extensions and relevant sensitivities before the service begins.
Results may vary based on hair history, condition, porosity, texture and the starting color.
Some requested results may require multiple appointments. We will not knowingly continue with a service when our professional assessment indicates an unreasonable risk of significant damage or an unsuitable result.
Hair-extension pricing and maintenance requirements are confirmed during consultation.
7. Children and Minors
Children are welcome at Elysia Hair & Nail Salon.
A parent or legal guardian must approve services performed on a minor and may be asked to remain present during the appointment.
Children who are not receiving a service must remain supervised by a responsible adult.
For safety, children should not enter staff-only areas or handle salon tools, products or equipment.
The salon may postpone or stop a service if safe completion is not reasonably possible.
8. Health, Allergies and Safety
Please tell your service provider about allergies, sensitivities, scalp concerns, skin irritation, nail conditions or recent reactions before the service begins.
Inform the team immediately if you experience burning, unusual discomfort, dizziness, swelling or another unexpected reaction.
We may modify, postpone or decline a service when there is a reasonable health, sanitation or safety concern.
Our services are cosmetic and are not a substitute for medical diagnosis or treatment.
Regulated services will be assigned only to team members who are legally permitted to perform them in the salon’s location.
9. Service Adjustment Guarantee
We want the finished result to reflect what was agreed during your consultation.
If something does not match the agreed service, contact us within the applicable timeframe:
Haircut adjustment — within 7 days
Color concern — within 10 days
Perm or smoothing concern — within 14 days
Nail service concern — within 5 days
Event makeup concern — before the appointment ends
When appropriate, we will arrange a complimentary review and reasonable adjustment related to the original agreed service.
The adjustment guarantee does not normally cover a change of mind, a newly requested service, undisclosed treatment history, work performed by another salon, failure to follow aftercare guidance, accidental nail damage or normal wear, damage caused by at-home products or treatments, or differences caused by requesting a different service from the original consultation.
Adjustment requests are reviewed individually and do not automatically qualify for a refund.
10. Refunds
Completed salon services are generally not refundable simply because a customer changes their mind.
When a concern relates to the agreed service, our first step is to review the result and determine whether an appropriate adjustment can be provided under the Service Adjustment Guarantee.
Approved refunds, credits or alternative resolutions are determined based on the circumstances, the original consultation and applicable consumer law.
This policy does not limit any legal rights that cannot be waived.
Retail-product returns, when available, are governed by the product-return policy displayed or communicated at the time of purchase.
11. Event Makeup and After-Hours Services
Early-morning event makeup may be available outside normal salon hours.
After-hours availability is not guaranteed and must be confirmed directly with the salon.
An after-hours appointment may require:
Advance confirmation and a deposit
An additional early-hours fee and a specific arrival time
A minimum service value
Any additional charge will be disclosed before the appointment is confirmed.
Unless otherwise agreed in writing, after-hours makeup is provided at the salon location.
Please review the makeup result before the appointment ends and tell the artist immediately if an adjustment is needed.
12. Conduct, Personal Belongings and Photography
Customers and team members are expected to communicate respectfully.
We may stop or decline a service when a person:
Behaves abusively or threateningly
Creates an unsafe environment or sexually harasses staff or customers
Deliberately damages salon property or refuses to follow reasonable safety instructions
Please keep personal belongings with you. Notify the salon promptly if an item is lost or damaged.
We will request permission before using identifiable client photos or videos for our website, portfolio, social media or marketing. Declining photography will not affect your access to salon services.
13. Policy Changes and Contact
We may update these Service Policies when our services, operating practices or legal obligations change.
The version published on the website applies from the date it is posted, except where different terms were expressly agreed for an already-confirmed appointment.
Questions about services, pricing or these policies may be directed to:
Elysia Hair & Nail Salon
000 Westheimer Road, Houston, TX 77057, United States